Benaka Healthcare

Role and Responsibility

• The Sales Lead Generation Executive is expected to Generate and develop new business via telephone and mass communication such as bulk email and social media to introduce Benaka’s products and services and identify appropriate buyers within the target market.
• Provide email blasts, PDF’s faxes and mailings to demonstrate product and support the customer with their buying decisions with limited to no administrative support.
• Follow up on leads and conduct research to identify potential prospects.
• Conduct a needs analysis and determine prospects pain points to determine how Benaka products will fit to those needs.
• Identify key buying influencers within these prospects to determine budget and timeline.
• Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales funnel.
• Work with the Sales Managers to develop and grow the sales pipeline to consistently meet quarterly revenue goals.
• Manage data for new and prospective clients in CRM, ensuring all communications are logged, information is accurate and documents are attached.
• Prepare and analyze sales pipeline reports and dashboards.
• Experience with Salesforce or another CRM Software preferred.
• Demonstrated ability to meet and/or exceed determined sales and activity quotas.
• A proven track record of strong client relationships.
• Ability to work under pressure and in a goal oriented environment
• Ability to adapt communication style to the targeted audience
• Strong interpersonal, verbal and communication skills a must
• Responsible for prospecting and opening new business for assigned territory and meeting sales targets established by the company.
• Will qualify opportunities by understanding customer needs, budgets, decision making,
• Overcome competitive sales objections/position product against competition and customer needs.
• Partner with counterparts in field sales to ensure leads are closed and order is shipped.
• Follow through with sales materials to ensure timely closing of the sales opportunity such that all required paperwork is processed to effectuate a sale.
• Provide weekly, monthly and quarterly reports that track progress to plan.
• Ability to obtain leads through the internet or other list generating opportunities.

Qualifications

• Any Bachelor’s Degree mandatory
• 0-3 years telemarketing and/or inside, outbound sales experience
• Experience in the HR and/or Talent Acquisition industry preferred
• Excellent client service skills.
• Excellent written and verbal communication skills. Technical Experience
• Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)

As the Business Manager for our Ultrasound products, you will lead a commercial sales team to deliver orders, revenue and margin growth first in Indian market, then in other places. In your role, you will be responsible for managing existing accounts in Cardiology, Gynecology, Urology and General Surgery. You will approach your accounts methodically, building an action plan based on deep intelligence gathered at accounts, accurate knowledge of budgeting cycles and a consultative sales approach.

Job Responsibilities

• Achieving monthly, quarterly and yearly Product / Solution / Service P&L Operating Plan targets (Orders, Sales, Contribution Margin, Base Costs and Operating Margin and Cash (where applicable) for our Ultrasound Business
• Timely and accurate forecasting of pipeline and sales to discover and achieve targets.
• Providing input to the formulation of the yearly business planning cycles for a number of Products, Business Unit and Geographical Region
• Demonstrating strategic knowledge of products, customers, region and various market.
• Continuously develop deep clinical and technical knowledge including awareness of current and future trends in healthcare technology and healthcare funding mechanisms.
• Educating, coaching and directing the differentiation (position, value proposition and key messages) of their product/solution/service within your assigned territory.
• Acting as reference point to the Regional/Zone account teams regarding differentiation of their products.
• Knowing, interacting and executing the strategy with Key Opinion Leaders in product relevant care areas; maintain professional relations with key customers, academia, government & administrative bodies
• Ensuring understanding of needs and that product value proposition is differentiated in the minds of these key customer groups.
• Ensuring and validating up to date knowledge of product positioning and differentiation messages within our teams as well as relevant account teams.
• Determining the market potential for our product range or segment and prioritizing the opportunities.
• Communicating appropriate operating plan targets based on their product market potential, for their first line managers within their geography.
• Ensuring all team members utilize the required sales systems to create pipeline visibility and assist accurate forecasting.
• Drive optimal operating mechanisms to deliver on fulfillment targets and order backlog commitments.

Qualifications and Experience

• Bachelors / Master Degree or equivalent experience
• Experienced in Sales / Marketing in progressive leadership positions within the Ultrasound or Imaging industry with in-depth knowledge of healthcare market and decision makers.
• Healthcare experience of 0-8 years medical equipment sales or service
• Exemplary people management, leadership skills, as well as sales coaching & team building skills.
• Demonstrated track record in high technology product sales / solutions
• Demonstrated business management and resource allocation skills including business plan development
• Demonstrated business acumen; financial and organizational skills
• Advanced negotiation, problem solving and influencing skills
• High level presentation and interpersonal skills; able to communicate and present ideas to customers
• Ability to energize, develop, and build rapport, collaboration and influence at all levels within an organization.
• Ability to operate effectively in a multi-tasking, dynamic environment, while maintaining a forward-thinking and customer-first attitude
• We expect all employees to live and breathe our business behaviours: to act with humility and build trust; lead with transparency

The CT / MRI / Cath Lab Sales Specialist will be responsible for selling imaging devices and service contracts to prospective and existing customers in their assigned territory.

Role and responsibilities

• Prospecting new customers and relationships in hospitals and diagnostic centres to sell equipment and service contracts.
• Work with Directors to develop a calling strategy in order to maximize territory coverage and sales.
• Developing and maintain a close working relationship with existing customers to ensure satisfaction with products and services, and to cross sell additional products and options.
• Working with Product Specialists to conduct product demonstrations and clinical presentations to prospective and existing customers.
• Work with the Marketing Department to develop business plans and market assessments for presentation to prospective and existing customers.
• Continuous development of product knowledge and technical skills pertaining to GE, Siemens, Philips, Toshiba, Hitachi, Canon products and services.
• Timely and accurate feedback on competitive products and pricing, and changing market trends.

Qualifications and Experience

• 0 – 8 years previous sales experience in the hospital market, preferably selling diagnostic imaging equipment or related peripheral devices into the radiology department.
• BE / MBA in Business, Marketing, Communication or related field required.
• Ability to travel extensively within an assigned geographic territory.
• Access to a late model automobile for business use.
• Strong ability to sell products based upon customer need; excellent sales presentation skills; strong ability to overcome customer objections and concerns; ability to quickly learn new products and services
• Strong ability to communicate at all levels including CT/MRI Technicians, Radiology Managers, Radiologists, excellent verbal and written communication skills
• Strong ability to develop long-term business relationships; strong listening skills; ability to interact with other departments to support the servicing of the customer
• Strong ability to manage and execute multiple projects at the same time; organize work, self and support staff as necessary
• Strong desire to succeed; ability to work with support staff to encourage maximum teamwork and customer service
• Professional manners and appearance.
• Good knowledge of Microsoft Office Suite, including PowerPoint

Pre Sales Process:

• Doing presales research, suspecting and Territory Mapping of the customer
• Lead Generation and prospecting, Sales presentation and proposal submission.
• Representing Benaka Healthcare to pitch for products and services in the above areas.
• Understanding the nature of the clients' business and industry.
• Sales Activity towards achievement of agreed Business targets
• Meeting, Booking Order, Billing & Collection targets by procuring projects.
• Negotiations, Sales Closure, agreement signoff and project delivery.

• Sales and operations planning and Business Development initiatives
• Internal liaison to ensure project delivery as per committed time
• Periodic interface with client for rapport building and review
• Handling customer service aspects, escalations and complaints
• Effectively plan and prioritize individual sales activity to ensure target achievement.
• Proactively identify new business opportunities and potential growth sectors.
• Ensure optimum coverage of assigned territory
• Identify and track competitor activities, accounts or new entrants in markets.
• Requirement mapping, marketing and communication initiatives.
• Collect constant market feedback from clients for better offerings.
• Cross-functional interaction with the execution teams and monitors the execution of projects.
• Post Transition activities and review to ensure client satisfaction and retention
• Establishing strategic relationships with Key Opinion Leaders (KOL’s), major medical associations and academic Centers of Excellence (COE’s)
• Organizing CME’s (Continuing Medical Education) workshops and other marketing activities

• Highly optimistic and indomitable spirit
• Strong interpersonal and presentation skills
• Strong learning agility and problem solving skills
• Demonstrates integrity and recognized as a role model by their peers and manager
• Excellent communicator with a good command of written and spoken English.
• Well versed with MS Word/ Excel/ PowerPoint/ Outlook/ E-mail/ Internet
• Willingness to travel, Willingness to relocate

Qualification:

Graduate / Engineer / MBBS / MBA in Marketing / MHA from a reputed institution are preferred. Graduates with relevant work experience with good market understanding could also be considered. Spoken knowledge of Hindi and other regional languages would be appreciated.

Experience:

• Experienced in Installation, de-installation, repair and maintenance of CT, MRI Scanner and Cath labs is pre requisite
• Knowledge of computers and networking and Microsoft Office Suite products.
• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
• Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions.
• Ability to read and interpret schematics and site drawings with minimal assistance.
• Ability to display strong organizational and multi-tasking skills, self-discipline, and autonomy to work independently in a high-pressure environment.
• Ability to effectively operate in a team-driven environment and share knowledge to achieve assigned goals and objectives.
• Ability to observe, assess, understand the techno-mechanical requirements of the work and mobilize workers for mechanical assistance over a short time
• Ability to demonstrate exceptional customer service skills.
• Ability to communicate, written and verbally, with various organisational levels

• Occasional overnight stays and travel by air and/or train may be required.
• Must be flexible in working hours as this position will require customer support during non-regular business hours, mandatory overtime on short notice, and/or weekend work as necessary.
• Ability to participate in an on-call rotation to provide customer support.
• Job operates in the hospital/medical environment and remotely from a home office location.
• Potential exposure to hazardous physical, chemical, radiological and biological agents and loud noise.
• May work in environments where devices producing one or more of the following may be in use: high levels of radiation, high magnetic fields, high voltages, compressed and liquefied gases, and radioactive materials.
• Strict adherence to corporate and site safety procedures is mandatory.
• Frequently in contact with electrical equipment. Occasional use of vibrating tools.
• Frequently using standard office equipment such as computers, phones, and medical test equipment; regularly speaking, hearing, and viewing computers.
• Frequently lifting, carrying, pushing, or pulling up to 10 kgs. Occasionally lifting or carrying more than 50 Kgs, with mechanical assistance such as crane and trolley made available when lifting or carrying items over 25 Kgs

• Diploma, Engineer or Masters of (Bio Medical / Electronics / Computer Science / Electrical)
• Minimum 2-10 years of work-experience in relevant GE, Philips, Siemens, Allengers, IITPL etc
• Strong problem diagnosis, problem solving skills, research and learning agility
• Able to think clearly, independently and exercise own judgment.
• Able to work accurately and with minimal supervision.
• Ability to plan & organize ones work schedule effectively.
• Excellent communicator with a good command of written and spoken English.
• Spoken knowledge of Hindi and other local languages would be appreciated.
• Demonstrates integrity and recognized as a role model by their peers and manager
• Well versed with computers especially MS Word/Excel/PowerPoint/Outlook/Internet and e-mail
• Willingness to travel and willingness to relocate

The person would evaluate, repair, service and maintain a number of healthcare equipment’s within Benaka Healthcare and in other healthcare enterprises for our equipment’s. The candidate is responsible for installation, maintenance and servicing of Critical Care product, surgical Products, Bio-Medical Equipment’s, laboratory equipment’s, Dental Equipment's, Veterinary Equipment's, Pharmacy Products, Scientific Equipment's, Ayurveda Products, Diagnostic kits and medical supplies to the healthcare professionals and enterprises in India and abroad.

Role and Responsibilities:

• Responsible for Installation, Servicing, Troubleshooting and Maintenance of Medical equipment’s
• Provides highest customer services standards in the Medical Equipment industry in the region
• Investigating root cause analysis for machine breakdown provides solutions with minimum turn around time (TAT)
• Research, understand proper service manuals to provide online and offline machine repair
• Ensuring High Customer satisfaction and the performance of all instruments to full specifications
• Performing corrective and preventive maintenance plans and handles customer complaints
• Providing user training to customers and representatives on products & Services
• Ability to understand the problems in order to provide accurate and tactful explanations to users
• Should have good attention to details with strong interpersonal and presentation skills
• Maintaining all equipment to its proper and uninterrupted working performance as per schedule
• Ensuring all service goals such as response and call time, customer satisfaction levels are in place
• Schedule and take follow up of preventive maintenance of machines.
• Documenting the customer case history and spare parts consumption per machine.
• Effectively manage and coordinate service activities of the medical equipments with the sales team
• Assess, conduct and maintain ongoing preventive maintenance program for various equipments
• Ensuring that medical instrument and equipment are in good condition at al times
• Evaluation, replacement, service, repair and maintenance of medical devices and equipment
• To provide necessary support to Sales, Service and Management in terms with equipments usage.
• Conduct ongoing training and education activities about safe medical device uses and practices
• Provide first hand support to the medical equipments during their breakdown and normal maintenance.

Qualification and Skill Sets

• Diploma, Engineer or Masters of (Bio Medical / Electronics / Computer Science / Electrical)
• Minimum 2-10 years of work-experience in relevant corporate hospitals or manufacturers
• Strong problem diagnosis, problem solving skills, research and learning agility
• Able to think clearly, independently and exercise own judgment.
• Able to work accurately and with minimal supervision.
• Ability to plan & organize ones work schedule effectively.
• Excellent communicator with a good command of written and spoken English.
• Spoken knowledge of Hindi and other local languages would be appreciated.
• Demonstrates integrity and recognized as a role model by their peers and manager
• Well versed with computers especially MS Word/Excel/PowerPoint/Outlook/Internet and e-mail
• Willingness to travel and willingness to relocate

Job Description

• Providing human resource and administrative support in HR functions such as recruitment, benefits programs, leave management, performance appraisal etc.,
• Manpower requirement planning and resource mapping with senior management
• Managing the monthly payroll, taxation and statutory contributions of our permanent and contract staff worldwide
• Complete the induction of all new employees - letters, induction training
• Managing the probation review process, entry interview survey process
• Managing the off-boarding process - termination forms, exit interviews, payroll
• Providing support in the planning, scheduling and sourcing of training programs
• Supporting in expatriate management including work visa application
• Maintenance of staff records and data management
• Utilizing technical and management expertise and judgement to solve problems
• May use multiple internal sources outside of own team to arrive at decisions.
• Take end-to-end ownership of HR partnership for multiple senior leaders and employees within a complex business environment,
• Enabling performance and accountability by focusing on culture creation, coaching and development and sound talent management practices
• Driving employee experience through close partnership with employees & influencers – diagnose and address concern areas to enable engagement
• Providing key inputs to the organisation strategic direction relating to HR
• Providing dedicated guidance and coaching to people leaders and employees
• Focus on employee engagement, HR fundamentals and process education, employee relations, performance management, career development, talent assessment, acquisition and retention and workplace investigations as appropriate
• Act as a first point of contact for employees & managers to provides leadership, coaching and support for individual employee needs & HR processes
• Leveraging employee-self services and HR Operations ecosystem to provide employees and managers guidance on fundamental HR topics and issues
• Providing advice and counsel to managers and employees to ensure consistent application and integration of policies, procedures and practices at 100% compliance to promote an ethical and compliant work environment
• Leverage employee relations expertise to protect the integrity of the business through a focus on compliance and adherence to local laws, regulations and fair employment practices
• Ideate and execute special projects or initiatives for the benefit of business and function; and collaborate with site-wide HR projects as necessary, working across multiple client groups

Qualifications and Skill Sets

• Graduate or MBA / MSW in Human Resource Management or related discipline
• At least 3-5 year's HR Generalist experience
• Good knowledge of employment legislations, HR policies and practices
• Well versed with payroll administration and statutory contributions
• Attentive to details with good numeric sense and able to cope with challenges independently
• Proactive and mature personality with strong interpersonal and communication skills
• Well-versed in all MS Office applications, especially in PowerPoint presentations and Excel
• Good command in both written and spoken English, Hindi and other regional languages
• Experience in working with multi-cultural teams within and outside India.

• Managing day to day financial transactions, including verifying, classifying, computing, posting and recording accounting data
• Preparing bills receivable, bills payables, invoices and performing bank deposits
• Resolves collections by examining customer payment plans, payment history, credit line; coordinating contact with collections department.
• Posts customer payments by recording cash, checks, debit, credit card transactions
• Computation and submission of monthly GST returns to commercial taxes department
• Should have complete knowledge in accounts, taxation, GST, Customs, Income Tax and Statutory compliances
• Conducting trade reference checks before extending credit limit to the customers
• Coordinating with different government institutions, customs and tax authorities
• Processing accounts payables in compliance with accounting procedures
• Processing tours and travel expense reports of the employees
• Maintains records by scanning the invoices, Performa invoices, debit and credit notes
• Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service data and from customers
• Preparation of MIS, bank statement and cash status report
• Preparation of Details relating to GST Input, MIS relating to employees and Insurance
• Identifying, managing and verifying stock-on-hand on a daily basis
• Security Deposit/ Security Receipt / EMD/ FDR/ BG, Bank Reconciliation of Services
• Vendors relating to Import & Export of Goods, TDS deducted by Customers from 26AS
• Coordinating with Statutory Auditors for timely Completion of Audits and Compiling of details required by Auditors from different Departments.
• Summarizes receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing report
• Updates job knowledge by participating in educational opportunities
• Maintain accounts receivable customer files and records, follow established procedures for processing receipts, cash, credit card payments
• Develop a recovery system and initiate collection efforts, process adjustments
• Assist with month-end closing, collect data and prepare monthly metrics
• Communicate with customers via phone, email, mail or personally
• Protects organization's value by keeping company information confidential
• Preparation of projected month-wise income, expense and cash-flow statements
• Raising short-term and long term finance from Banks, NBFC, HNIs and financial institutions
• Computation and submission of annual reports and filing Income tax
• Computation and checking of Income Tax Return before filing.

Education and Experience

• B.Com/BBA/ M.Com/ MBA (Finance)/ CA/CWA/ CS/ CFA or equivalent
• Proficient in Tally or any other leading Indian Accounting Software
• Knowledge in preparing various management reports for financial institutions.
• Knowledge of accounting entry and general bookkeeping procedures
• Knowledge of accounts receivable and office administration procedures
• Knowledge of general accepted accounting principals
• Knowledge of regulatory standards and compliance requirements
• 2-5 years accounts receivable and general accounting experience

Key Competencies

• Attention to detail, accuracy in work, research skills, thoroughness
• Good verbal and written communication skills, financial software and analyses
• Problem analysis and problem solving skills, Information management
• Work under pressure, sense of urgency, supporting sales and admin staff
• Good customer service skills (internal and external)

We are seeking an experienced purchasing manager to handle Benaka Healthcare procurement activities. The purchasing manager's responsibilities include developing purchasing strategies, maintaining positive relationships with domestic and international suppliers, coordinating with internal teams regarding their supply needs, and overseeing the purchasing team in their daily activities. You should be able to manage and optimize purchasing activities and processes. An outstanding purchasing manager should have excellent leadership abilities and be able to negotiate the best possible deals with suppliers.

Job Responsibilities:

• Develops a purchasing strategy, reviews and processes purchase orders.
• Co-ordinating with various internal departments and raises purchase intends
• Researches and evaluates various vendors to compare pricing and services.
• Critically evaluates and selects prospective vendors and negotiates contracts.
• Managing daily purchasing activities, supervising staff, and allocating tasks.
• Managing supplier relations and negotiating contracts, prices, timelines, etc.
• Maintaining the supplier database, purchase records, and related documentation.
• Coordinating with inventory control to determine and manage inventory needs.
• Managing the maintenance of office/manufacturing equipment and machinery.
• Ensuring that all procured items meet the required quality standards and specifications.
• Preparing cost estimates and managing budgets.
• Working to improve purchasing systems and processes.
• Evaluates vendors based on product quality, timeliness and price.
• Schedules deliveries and ensures timely fulfilment of orders.
• Coordinates with fellow managers to monitor inventory and determine supply needs.
• Ensures quality of procured items and addresses problems when they arise.
• Keeps up with trends in procurement, travels to vendor locations for assessment
• Stays current with purchasing technology trends and oversees purchase and implementation, as necessary
• Training new employees in the purchasing process and how to use the purchasing system.

• Any Degree or Masters in logistics, business, doctor, engineer preferred.
• Experience using procurement software and databases.
• 2-10 years’ experience as a purchasing manager or in a similar position.
• Deep knowledge of inventory and supply chain management.
• Supervisory and management experience.
• Proficiency in Microsoft Office and purchasing software.
• Excellent communication skills, both written and verbal.
• Strong research and analytical skills
• Strong critical thinking and negotiation skills
• Strong planning and organizational skills.
• Ability to work independently with minimum supervision

Warehouse Manager

• Planning, coordinating and monitoring the receipt, storage and dispatch of goods
• Understand customer needs and ensure alignment with the needs /commitments of the business
• Maintains warehouse staff by recruiting, selecting, orienting, and training employees.
• Optimally utilizes the present and plans future capacity space requirements
• Ensuring inventories are accurate and control inventory levels by ensuring physical counts are conducted and reconciled with automated system utilizing help of the warehouse team
• Ensuring the relevance and accuracy of all documentation relating to goods in and goods out including Labeling of all stock items using technology
• Zero tolerance of quality processes to ensure customer deliverables are met fully
• Coordinating with IT Department for software and systems improvements
• Ensuring efficient and effective use of warehouse space to include layout and future capacity requirements
• Develop and maintain metrics/KPIs, reports, process documentation, customer service logs and training and safety records
• Create policies and procedures for warehouse activities and ensure all systems meet the standards for accreditation in line with the quality systems
• Continuously review ways to aid efficiency, add value and reduce costs as well as delivering continuous improvement initiatives
• Creating and implementing warehouse best practices, principles and policies
• Ensuring that health and safety meets the required standards and that risk assessments are carried out
• Ensuring any hazardous materials are stored in accordance with requirements
• Establishing, monitoring and maintaining high standards of security in the warehouse by setting security procedures
• Ensuring that vehicles, machinery and equipment is well maintained and fit for purpose
• Ensuring that all lifting and maneuvering of product is carried out in accordance with manual handling procedures
• Ensuring that staff comply to health, safety and environmental regulations and work safely to protect themselves and others in the warehouse environment
• Providing a clean and tidy working environment to aid operational efficiency
• Input and hold responsibility for Warehouse budgets
• Prepare the annual Warehousing budget and forecasts and all Capital
• Expenditure proposals as well as ensuring compliance with legal standards.
• Responsible for achieving budget and forecast

People Management

• Coaching, managing and developing warehouse staff and team leaders to optimize performance and meet targets and deadlines
• Communicate with warehouse staff on a regular basis to make them aware of priorities, targets and operational requirements
• Ensure effective warehouse and distribution operations by implementing department policies and procedures
• Set department objectives/KPIs and review and assess on-going performance of direct reports

Qualification and Skill Sets

• Graduate, BE, Post-Graduate in Material Management, Warehouse Management
• 4-10 years of hands-on work experience in managing and directing warehouse
• Proven management skills with the ability to optimize team performance
• Highly developed inter-personal and communication skills
• Negotiating skill-sets, ability to influence at all levels within the business
• Ability to build, lead and motivate a skilled team able to meet objectives and agreed targets
• Good IT skills, in particular spreadsheets and databases
• Good knowledge of warehouse management and inventory management
• Analytical and numerical skill-sets
• Strong decision making skills
• Excellent attention to detail skills