Benaka Healthcare (Unit Of Benaka Business Consultancy)

The person would evaluate, repair, service and maintain a number of healthcare equipment’s within Benaka Healthcare and in other healthcare enterprises for our equipment’s. The candidate is responsible for installation, maintenance and servicing of Critical Care product, surgical Products, Bio-Medical Equipment’s, laboratory equipment’s, Dental Equipment's, Veterinary Equipment's, Pharmacy Products, Scientific Equipment's, Ayurveda Products, Diagnostic kits and medical supplies to the healthcare professionals and enterprises in India and abroad.

Role and Responsibilities:

• Responsible for Installation, Servicing, Troubleshooting and Maintenance of Medical equipment’s
• Provides highest customer services standards in the Medical Equipment industry in the region
• Investigating root cause analysis for machine breakdown provides solutions with minimum turn around time (TAT)
• Research, understand proper service manuals to provide online and offline machine repair
• Ensuring High Customer satisfaction and the performance of all instruments to full specifications
• Performing corrective and preventive maintenance plans and handles customer complaints
• Providing user training to customers and representatives on products & Services
• Ability to understand the problems in order to provide accurate and tactful explanations to users
• Should have good attention to details with strong interpersonal and presentation skills
• Maintaining all equipment to its proper and uninterrupted working performance as per schedule
• Ensuring all service goals such as response and call time, customer satisfaction levels are in place
• Schedule and take follow up of preventive maintenance of machines.
• Documenting the customer case history and spare parts consumption per machine.
• Effectively manage and coordinate service activities of the medical equipments with the sales team
• Assess, conduct and maintain ongoing preventive maintenance program for various equipments
• Ensuring that medical instrument and equipment are in good condition at al times
• Evaluation, replacement, service, repair and maintenance of medical devices and equipment
• To provide necessary support to Sales, Service and Management in terms with equipments usage.
• Conduct ongoing training and education activities about safe medical device uses and practices
• Provide first hand support to the medical equipments during their breakdown and normal maintenance.

Qualification and Skill Sets

• Diploma, Engineer or Masters of (Bio Medical / Electronics / Computer Science / Electrical)
• Minimum 2-10 years of work-experience in relevant corporate hospitals or manufacturers
• Strong problem diagnosis, problem solving skills, research and learning agility
• Able to think clearly, independently and exercise own judgment.
• Able to work accurately and with minimal supervision.
• Ability to plan & organize ones work schedule effectively.
• Excellent communicator with a good command of written and spoken English.
• Spoken knowledge of Hindi and other local languages would be appreciated.
• Demonstrates integrity and recognized as a role model by their peers and manager
• Well versed with computers especially MS Word/Excel/PowerPoint/Outlook/Internet and e-mail
• Willingness to travel and willingness to relocate

Pre Sales Process:

• Doing presales research, suspecting and Territory Mapping of the customer
• Lead Generation and prospecting, Sales presentation and proposal submission.
• Representing Benaka Healthcare to pitch for products and services in the above areas.
• Understanding the nature of the clients' business and industry.
• Sales Activity towards achievement of agreed Business targets
• Meeting, Booking Order, Billing & Collection targets by procuring projects.
• Negotiations, Sales Closure, agreement signoff and project delivery.

• Sales and operations planning and Business Development initiatives
• Internal liaison to ensure project delivery as per committed time
• Periodic interface with client for rapport building and review
• Handling customer service aspects, escalations and complaints
• Effectively plan and prioritize individual sales activity to ensure target achievement.
• Proactively identify new business opportunities and potential growth sectors.
• Ensure optimum coverage of assigned territory
• Identify and track competitor activities, accounts or new entrants in markets.
• Requirement mapping, marketing and communication initiatives.
• Collect constant market feedback from clients for better offerings.
• Cross-functional interaction with the execution teams and monitors the execution of projects.
• Post Transition activities and review to ensure client satisfaction and retention
• Establishing strategic relationships with Key Opinion Leaders (KOL’s), major medical associations and academic Centers of Excellence (COE’s)
• Organizing CME’s (Continuing Medical Education) workshops and other marketing activities

• Highly optimistic and indomitable spirit
• Strong interpersonal and presentation skills
• Strong learning agility and problem solving skills
• Demonstrates integrity and recognized as a role model by their peers and manager
• Excellent communicator with a good command of written and spoken English.
• Well versed with MS Word/ Excel/ PowerPoint/ Outlook/ E-mail/ Internet
• Willingness to travel, Willingness to relocate

Qualification:

Graduate / Engineer / MBBS / MBA in Marketing / MHA from a reputed institution are preferred. Graduates with relevant work experience with good market understanding could also be considered. Spoken knowledge of Hindi and other regional languages would be appreciated.

Experience:

Role and Responsibility

• The Sales Lead Generation Executive is expected to Generate and develop new business via telephone and mass communication such as bulk email and social media to introduce Benaka’s products and services and identify appropriate buyers within the target market.
• Provide email blasts, PDF’s faxes and mailings to demonstrate product and support the customer with their buying decisions with limited to no administrative support.
• Follow up on leads and conduct research to identify potential prospects.
• Conduct a needs analysis and determine prospects pain points to determine how Benaka products will fit to those needs.
• Identify key buying influencers within these prospects to determine budget and timeline.
• Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales funnel.
• Work with the Sales Managers to develop and grow the sales pipeline to consistently meet quarterly revenue goals.
• Manage data for new and prospective clients in CRM, ensuring all communications are logged, information is accurate and documents are attached.
• Prepare and analyze sales pipeline reports and dashboards.
• Experience with Salesforce or another CRM Software preferred.
• Demonstrated ability to meet and/or exceed determined sales and activity quotas.
• A proven track record of strong client relationships.
• Ability to work under pressure and in a goal oriented environment
• Ability to adapt communication style to the targeted audience
• Strong interpersonal, verbal and communication skills a must
• Responsible for prospecting and opening new business for assigned territory and meeting sales targets established by the company.
• Will qualify opportunities by understanding customer needs, budgets, decision making,
• Overcome competitive sales objections/position product against competition and customer needs.
• Partner with counterparts in field sales to ensure leads are closed and order is shipped.
• Follow through with sales materials to ensure timely closing of the sales opportunity such that all required paperwork is processed to effectuate a sale.
• Provide weekly, monthly and quarterly reports that track progress to plan.
• Ability to obtain leads through the internet or other list generating opportunities.

Qualifications

• Any Bachelor’s Degree mandatory
• 0-3 years telemarketing and/or inside, outbound sales experience
• Experience in the HR and/or Talent Acquisition industry preferred
• Excellent client service skills.
• Excellent written and verbal communication skills. Technical Experience
• Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)